e-Learnings

The ITIL® 4 Foundation course is designed to provide IT leaders, practitioners, support staff and staff interfacing with the organization's digital and information systems functions. ITIL® 4 provides new guidance for organizations and the ability to establish flexible, coordinated, and integrated systems to ensure effective governance and management of IT enabled services.  

The ITIL® 4 Specialist: Create, Deliver and Support examination. It is meant to provide you with overall guidance and a clear outline of examinable content covered in the course presentation on the ITIL® 4 Specialist: Create, Deliver and Support exam. The Learner Workbook includes questions/quizzes, activities, and sample papers with answers and rationales and is designed to reinforce learning or add value to your course experience. It also provides valuable links and references, which you can explore further to enhance your learning and understanding of the material provided. 

This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focusses on the conversion of demand into value via IT-enabled services. The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. ITIL Specialist Drive Stakeholder Value is aimed at practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience.

This module provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. ITIL Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.